1. Shipping Coverage
Printelle is focused on serving customers within the United States. Available shipping destinations depend on the product, carrier service, and address supplied with the order.
Shipping and delivery options shown during the ordering process are based on the information available for the selected product and destination. Orders must include a valid deliverable address so that the carrier can complete the shipment.
2. Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery dates are presented according to the order details and selected shipping method. Unless a specific promotion states otherwise, the following standard terms apply:
- Qualifying U.S. Orders: Orders meeting the applicable $99.00 USD threshold may qualify for free standard shipping.
- Orders Below the Free-Shipping Threshold: A standard shipping charge may apply and will be shown before the order is completed.
- Estimated Delivery: Typical ground delivery may take approximately 2–4 business days after dispatch, depending on destination, carrier conditions, weekends, and holidays.
Delivery estimates are not guaranteed arrival dates. Carrier delays, weather events, high-volume periods, address issues, or other circumstances may affect the final delivery time.
3. Order Processing & Dispatch
After an order is submitted, it may require processing before it is released for shipment. Processing time can vary depending on inventory, product type, payment confirmation, order volume, and other fulfillment requirements.
Orders received during normal business hours are generally reviewed for processing on the same or next business day. Orders placed during weekends or holidays may begin processing on the next business day. A shipment is considered dispatched once it has been transferred to the selected delivery carrier.
4. Tracking & Delivery Notifications
When tracking information is available, Printelle may provide a shipping confirmation containing the carrier name, tracking number, and applicable tracking link.
Tracking activity may take some time to appear after a package is handed to the carrier. Once the package is in transit, delivery scans and estimated arrival information are controlled primarily by the carrier.
5. Shipping Address Changes
Please review your delivery address carefully before completing your order. If an address needs to be
updated shortly after an order is submitted, contact us as soon as possible at
printself.online.
Address changes cannot always be completed after an order has entered fulfillment or been handed to a carrier. In those cases, the customer may need to work with the carrier regarding available delivery options or redirects.
6. Delivery Attempts & Undeliverable Packages
Customers are responsible for providing complete and accurate shipping information and for making reasonable arrangements to receive their shipment. A carrier may make one or more delivery attempts depending on its service rules.
Packages may be returned or held when an address is incomplete, delivery cannot be completed, or the recipient is unavailable under the carrier's applicable procedures. Additional shipping charges may apply when a package needs to be reshipped because of an incorrect or incomplete address.
7. Damaged Packages
Please inspect the outer package when your order arrives. If a shipment appears visibly damaged, take photos of the package and its contents before discarding any packaging materials.
Contact printself.online as soon as reasonably possible with the order details and
supporting photos. We will review the issue and, where applicable, work through the appropriate carrier
or fulfillment process.
8. Missing or Delayed Shipments
If tracking indicates that a package is delayed, stalled, or appears to be missing, contact our support team with your order and tracking information. We may need to allow the carrier additional time to complete delivery or conduct its own shipment investigation.
A replacement or other resolution depends on the circumstances of the shipment, the carrier's findings, product availability, and the applicable order or refund terms.
9. Carrier Services
Shipping may be handled by third-party carriers such as UPS, FedEx, USPS, or another delivery provider selected for the applicable order. Carrier availability can vary by location and product.
Once a package is transferred to a carrier, certain delivery matters—including routing, delivery scans, weather-related delays, and attempted delivery procedures—are managed by that carrier.
10. Shipping Questions & Support
For questions about an order, tracking number, delivery address, delayed shipment, or damaged package, contact the Printelle support team with as much order information as possible.
- Email: printself.online
- Address: See the Contact page for current business contact details
Providing your order reference, email address used at checkout, and tracking information can help us review shipping questions more efficiently.